We detail the shipping and delivery procedures for purchases made on demgreys.com. As an e-commerce site owned and operated by Demgreys Ltd, we are dedicated to providing a seamless and efficient delivery experience for our valued customers.
Shipping and Delivery
At Demgreys, we are committed to ensuring your jewellery reaches you promptly and securely. Our delivery prices and estimated times are as follows:
- UK Priority: £5 (2-4 working days from despatch)
- UK Express: £7.50 (1 working day from despatch)
- EU and US Priority: £10 (4-6 working days from despatch)
- EU and US Express: £12.50 (2-4 working days from despatch)
- Rest of world Priority: £12.50 (6-20 days from despatch)
- Rest of world Express: £15.00 (3-6 working days from despatch)
Please note that delivery times may vary due to unforeseen circumstances. If your parcel is delayed, kindly contact us at info@demgreys.com for assistance with tracking your order.
Tax
Your order payment includes a 20% VAT as per British regulations. We do not offer VAT-free items. For international orders, duties and taxes are determined by the customs agency in the destination country and are based on the order value and the tax-free threshold, if applicable. Any duties and import taxes are the customer’s responsibility and are collected at the time of delivery.
Demgreys does not cover customs fees. If customs fees are refused and the order is returned to us, these fees will be deducted from your refund.
Payments
We accept the following payment methods on our website: Credit Card, Debit Card, and PayPal.
When you provide us with your payment information, you authorise our use and access to your chosen payment instrument. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or our Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Returns Policy
We understand that sometimes returns are necessary. Demgreys offers a 30-day return policy starting from the date you receive your items. To return an item, send it back to us with a cover note including your full name, email address, and order number, specifying whether you would like a refund or an exchange. Please be aware of the following:
- Restocking Fee: £4.50 for returns
- Free Exchange: One free exchange per order for size or model changes
- Original Postage Fees: Non-refundable
Returns Address:
Hillside Cottage
Frogmore
Devon
TQ7 2NR
Payment Information Security
At Demgreys, we prioritise the security of your personal and payment information. Our website uses SSL (Secure Sockets Layer) technology to encrypt all financial transactions. We adhere to PCI DSS (Payment Card Industry Data Security Standard) compliance standards to ensure your credit card information is handled with the utmost care.
We do not store credit card details on our servers; all payment processing is conducted through a secure payment gateway that meets the highest standards of server compliance. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We use commercially acceptable means to safeguard your data but cannot guarantee absolute security.
Please contact us if you have any questions or concerns. Our contact details are as follows: